Last updated: [20-July-2026]. This policy applies to hosting plans purchased on falconprovider.com.
1. 7-day money-back guarantee
If you are a first-time customer and are not satisfied with your hosting plan, you may request a full refund within 7 calendar days of your initial purchase. This guarantee applies once per customer and covers the hosting plan fee only.
2. What is not covered
Domain name registrations, SSL certificates purchased separately from a paid add-on, and any third-party licenses are non-refundable once issued. Renewal payments (for an existing account past its first 7 days) are non-refundable.
3. How to request a refund
Contact our support team from the email address on your account within the 7-day window. Approved refunds are issued to the original payment method within 5–10 business days.
4. Account suspension and refunds
Accounts suspended for a violation of our Terms of Service or Acceptable Use Policy are not eligible for a refund, regardless of the 7-day window.
5. Long-term plans
For multi-month or multi-year terms (120–1000 days), the 7-day guarantee applies the same way: full refund within 7 days of purchase, no partial refunds for unused time after that window.