Last updated: [20-07-2026]. This page describes how Falcon Provider (“we”, “us”) collects, uses, and protects information when you use falconprovider.com and our hosting services.
1. Information we collect
We collect information you provide directly, such as your name, email address, billing address, and payment details when you purchase a hosting plan. We also collect technical information automatically, including IP address, browser type, and usage data related to your hosting account and server activity, for security and support purposes.
2. How we use your information
We use collected information to provision and manage your hosting account, process payments, provide customer support, send service and billing notifications, detect and prevent fraud or abuse, and improve our services. We do not sell your personal information to third parties.
3. Payment processing
Payments are processed through WooCommerce and third-party payment gateways (such as Stripe or PayPal). We do not store full payment card numbers on our own servers; card data is handled directly by our PCI-compliant payment processors.
4. Data hosted on your behalf
If you host a website with us, we store the files, databases, and email content associated with your account on infrastructure provisioned through OneProvider. We do not access or inspect this content except as needed to provide support, comply with law, or investigate a violation of our Terms of Service or Acceptable Use Policy.
5. Cookies
We use cookies for essential site functionality (such as your shopping cart and login session) and, where enabled, analytics cookies to understand how visitors use our site. You can control cookies through your browser settings.
6. Data sharing
We share information only with service providers necessary to deliver our services (payment processors, infrastructure providers, email delivery services) and when required by law.
7. Data retention
We retain account information for as long as your account is active and as needed to comply with legal and accounting obligations after closure. You may request deletion of your personal data, subject to legal retention requirements.
8. Your rights
Depending on your location, you may have rights to access, correct, export, or delete your personal information. Contact us at [email] to make a request.
9. Contact
Questions about this policy can be sent to [support@falconprovider.com].